Support
How can we help?
Search help topics or browse popular tasks below.
Track Your Order
Live status & delivery updates.
Start a Return
Easy returns & refunds.
Usage Instructions
Step-by-step guides.
Mixing Charts & Leaflets
Printable charts (PDF).
Safety & Patch Test
Allergy guidance.
Shipping Information
Carriers, costs & times.
FAQs
Common questions.
Contact Us
We’re here to help.
Orders & Payments
- Where is my order?
- Need to change/cancel an order? Contact us as soon as possible.
- Payment methods & promo codes – see checkout or ask us via Contact.
Shipping & Delivery
- Delivery times, carriers & costs
- International shipping & customs – see policy above.
- Late, lost or damaged parcel – please contact us.
Returns & Refunds
- How to return or exchange – Start a Return
- Refund timelines & conditions – Returns & Refunds Policy
Product & Usage
- Usage Instructions (step-by-step)
- Mixing Charts & Leaflets (printables)
- After-care tips – see Instructions
Safety & Compliance
Still need help?
We’re here for you.
Typical response: within 1–2 business days
Support hours: Mon–Fri, 10:00–16:00 (local time)
- Order issues (late/lost/damaged): include your order # and photos (if damaged).
- Returns: start your request on the Returns page before emailing.
