Privacy policy

Last updated: 5 July 2026

1. Introduction

This Privacy Policy explains how Prime Cart CA Ltd, trading as Spierb, collects, uses, discloses, stores, and protects personal information when you visit or make a purchase from our Canadian online store.

In this policy, “Spierb”, “we”, “us”, and “our” refer to Prime Cart CA Ltd, trading as Spierb.

This Privacy Policy applies to our Canadian website, online store, customer communications, and related services.

By using our website, placing an order, contacting us, or otherwise providing personal information to us, you agree that we may collect, use, and disclose your personal information as described in this Privacy Policy.

Nothing in this policy limits any rights you may have under applicable Canadian federal, provincial, or territorial privacy laws.

2. Personal information we collect

We may collect personal information that you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Payment-related information

  • Customer service messages

  • Return, refund, or delivery issue information

  • Photos or documents you send to us in relation to an order issue

We may also automatically collect certain technical information when you use our website, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referring website

  • Date and time of visit

  • Cookie and similar tracking information

  • Website usage and analytics data

Payment information is processed by our payment service providers. We do not intentionally store full credit card numbers on our own systems.

3. How we collect personal information

We collect personal information when you:

  • Visit or browse our website

  • Create an account, if account creation is available

  • Place an order

  • Make a payment

  • Sign up for email marketing or other updates

  • Contact us by email or through our website

  • Request support, a refund, replacement, or delivery investigation

  • Interact with our website cookies, analytics tools, or advertising tools

We may also receive personal information from service providers that help us operate our store, process orders, prevent fraud, deliver parcels, or provide customer support.

4. How we use personal information

We use personal information for purposes including:

  • Processing and fulfilling orders

  • Accepting and processing payments

  • Arranging shipping and delivery

  • Sending order confirmations, shipping updates, and customer service messages

  • Responding to customer questions, complaints, returns, refunds, replacements, and delivery issues

  • Managing fraud prevention, security, and risk control

  • Improving our website, products, services, and customer experience

  • Maintaining business, accounting, tax, and legal records

  • Sending marketing emails where you have consented or where permitted by law

  • Complying with legal, regulatory, tax, and accounting obligations

We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent

Where required, we collect, use, and disclose your personal information with your consent.

Your consent may be express, such as when you sign up for marketing emails, or implied, such as when you provide your shipping address so we can deliver your order.

You may withdraw consent where legally permitted. However, if you withdraw consent for information that is necessary to process an order, provide customer service, or meet legal obligations, we may not be able to provide certain services.

To withdraw consent, contact us at care@spierb.com.

6. Email marketing

If you sign up for marketing emails, we may send you promotional emails about our products, offers, and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at care@spierb.com.

Even if you unsubscribe from marketing emails, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, refund notices, or responses to customer service requests.

7. Cookies and similar technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, improve website performance, understand how visitors use our website, and support advertising or marketing activities.

These technologies may collect information such as your IP address, browser type, device information, pages viewed, and interactions with our website.

You can control cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Where required by law, we may ask for your consent before using certain non-essential cookies or tracking technologies.

8. Shopify and ecommerce service providers

Our online store is hosted and operated using Shopify and related Shopify services. Shopify may process personal information on our behalf to help us operate our store, process orders, manage checkout, support payments, prevent fraud, and provide related ecommerce services.

If you use Shopify services such as Shop Pay, Shopify may process your personal information in accordance with its own privacy terms and settings.

9. Payment processing

Payments are processed by third-party payment providers, such as Shopify Payments or other payment methods made available at checkout.

Payment providers may collect and process payment information, billing information, fraud prevention information, and transaction details to complete your payment and meet legal and security requirements.

We do not intentionally store full payment card numbers on our own systems.

10. Fulfilment, shipping, and delivery partners

We share necessary order and delivery information with fulfilment, logistics, and shipping partners so they can prepare, dispatch, track, and deliver your order.

These partners may include:

  • Veeqo

  • Amazon Fulfillment / Multi-Channel Fulfillment

  • Amazon FBA inventory and fulfilment services

  • Shopify

  • Delivery carriers such as Amazon Logistics, Canada Post, Purolator, UPS, FedEx, Intelcom, DHL, or other local delivery partners

The information shared may include your name, shipping address, phone number, email address, order number, product details, and delivery instructions.

11. Other third-party service providers

We may share personal information with trusted third-party service providers who help us operate our business, including providers of:

  • Website hosting and ecommerce tools

  • Payment processing

  • Fraud prevention and security

  • Order fulfilment and shipping

  • Customer support

  • Email marketing

  • Analytics and reporting

  • Advertising and marketing tools

  • Accounting, tax, legal, and compliance services

We only share personal information that is reasonably necessary for these providers to perform their services.

12. Legal and compliance disclosures

We may disclose personal information where required or permitted by law, including to:

  • Comply with legal, tax, regulatory, or accounting obligations

  • Respond to lawful requests from courts, regulators, government authorities, or law enforcement

  • Enforce our terms, policies, or legal rights

  • Detect, prevent, or investigate fraud, security issues, or misuse of our website

  • Protect the rights, safety, or property of Spierb, our customers, or others

13. International storage and processing

Some of our service providers may store or process personal information outside Canada, including in the United States or other countries.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access by courts, law enforcement, or government authorities in that country.

We use service providers that are expected to apply appropriate safeguards to protect personal information.

14. Retention of personal information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Fulfil orders

  • Provide customer service

  • Manage returns, refunds, replacements, and delivery issues

  • Maintain business and accounting records

  • Meet tax, legal, regulatory, and compliance obligations

  • Resolve disputes and enforce our rights

When personal information is no longer required, we will delete, anonymize, or securely retain it in accordance with our legal and business obligations.

15. Security safeguards

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, misuse, unauthorized access, disclosure, copying, use, or modification.

However, no website, internet transmission, payment system, or electronic storage method is completely secure. We cannot guarantee absolute security.

If you believe your personal information has been compromised in connection with our website or services, please contact us immediately at care@spierb.com.

16. Your privacy rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete personal information

  • Withdraw consent where legally permitted

  • Ask questions about how we collect, use, disclose, store, or protect personal information

  • Make a privacy complaint

To make a privacy request, contact us at care@spierb.com.

We may need to verify your identity before responding to a privacy request.

17. Québec residents

If you are a Québec resident, you may have additional rights under Québec privacy law.

Our person in charge of the protection of personal information can be contacted as follows:

Privacy Officer
Prime Cart CA Ltd, trading as Spierb
Email: care@spierb.com

18. Children’s privacy

Our website and products are not directed to children.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without appropriate consent, please contact us at care@spierb.com.

19. Links to third-party websites

Our website may contain links to third-party websites, apps, or services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information to them.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service providers, legal requirements, or website features.

The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website after an updated Privacy Policy is posted means you accept the updated policy, to the extent permitted by law.

21. Contact information

If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact:

Prime Cart CA Ltd
Trading as Spierb

850 Milner Ave, Unit 1005,
Toronto, Ontario
M1B 5N7
Canada

Email: care@spierb.com

Privacy Officer: care@spierb.com